Refund and Cancellation Policy

1. Before you pay

The checkout area clearly states:

• the total price of £0.99;
• that the purchase is one-off and not a subscription;
• that access is permanent for one completed reading on the signed-in account; and
• that you are requesting immediate supply of digital content.

2. The 14-day cancellation right

Digital content is supplied immediately when the payment is confirmed and the reading is unlocked. Before checkout, you must expressly request immediate access and acknowledge that your 14-day cancellation right ends when access begins.

If immediate access has not begun, contact customer service promptly. We will assess whether cancellation is still available based on the payment and access records.

3. Faulty or misdescribed digital content

The immediate-access acknowledgement does not remove statutory rights. Contact us if the purchased reading does not unlock, cannot be accessed through the account, is materially incomplete, or does not match the product description. We will normally try to restore or repair access first. Where that cannot be done within a reasonable time or without significant inconvenience, an appropriate refund may be provided.

4. Duplicate, unauthorised, or incorrect charges

Contact customer service promptly if you believe you were charged twice, charged the wrong amount, or did not authorise the payment. Include the account email, approximate payment time, and reading reference. Do not email full card details or security codes.

5. Failed return or delayed unlock

A Stripe payment may complete even if the browser does not return correctly to the website. The signed webhook normally unlocks the reading in the background. Refresh the account and reopen the reading after a few moments. If it remains locked, contact customer service and we will verify the payment and restore access or issue an appropriate refund.

6. Complimentary codes

Complimentary-code unlocks are free and therefore do not create a payment to refund. Codes have no cash value. If a valid code is accepted but the reading stays locked, contact customer service for access support.

7. How refunds are made

Approved refunds are normally sent back through Stripe to the original payment method. Bank processing times vary. Stripe may send an email confirming the refund.

8. How to request help

Please include:

• the email address used for the Marriage Oracle account;
• the reading reference shown on the results page;
• the date and approximate time of payment; and
• a brief explanation of what went wrong.

Never send your complete card number, CVC, password, or Stripe secret information.